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Use this when you want Aubrey to work inside a Telegram or WhatsApp group.

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Connect a group

  1. Open the agent workspace.
  2. Open Channels.
  3. Find the Telegram or WhatsApp section.
  4. Choose the group connection option when it is available.
  5. Copy the setup command Aubrey shows.
  6. Post that command in the target group before it expires.
After setup finishes, the group appears in Channels as a connected group.

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If setup is blocked by billing

If a WhatsApp setup command is blocked by your plan or billing status, Aubrey should mark the message as read and reply with the reason and a link to Billing. The account owner should follow that link, or open Settings -> Billing, restore access, and then retry setup. If the message remains at Sent with no reply, that is not the expected plan-limit response; retry or contact Support from Aubrey’s Help menu.

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Switch or add agents in a group

Some groups can have more than one linked agent. In a connected group:
  • Send /agents to list linked agents.
  • A thread manager can send /agent switch <agent> to change the active agent.
  • A thread manager can send /agent add <agent> or /agent remove <agent> to change which agents are available.
  • Any participant can send @<agent> <message> to talk to one linked agent for that message.

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Control what the group can use

Open the connected group in Channels to review participant access. The owner can enable extra access such as:
  • Selected Google Sheets
  • Selected Google Docs
  • Connected app actions
  • Owner Gmail
  • Owner Google Calendar
If a group needs Airtable, Notion, or another approved app, enable Connected app actions for that group first.

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Review knowledge updates in chat

If Aubrey proposes a knowledge update from the group conversation, it can send a numbered review message in that same chat. Reply with the item number you want to review, such as:
  • approve 1
  • edit 1: Juniper pickup is on Thursday
  • reject 1
If Aubrey shows more than one item, use the number from that list. If you send a clear correction such as edit 1: Juniper pickup is on Thursday, Aubrey should update that item and replace the older detail more reliably. If your reply is vague, such as “looks good”, Aubrey may ask a follow-up instead of guessing. Reply to or quote the numbered review message when returning to it later. An ambiguous unquoted reply is treated as a review response only during the recent 15-minute review window; after that, Aubrey handles it as normal chat. If your message is not clearly a review reply, Aubrey should treat it as a normal new message.

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Tips

Tell people in the group to address Aubrey directly. For example, say Aubrey, add this to the checklist instead of relying on general group chatter. If a group member asks for something Aubrey cannot access yet, the owner should update that group’s access settings in Channels.